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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erin Barger

August 25, 2026

5  out of  5
rating by Erin Barger
"They were able to beat every other rate not by a small amount but by almost HALF! Thats insanity! Rex was awesome as well, he was so patient while I hedged back and forth about making a decision. 100% recommend!"
We responded:
"Welcome to the family, Erin! We are happy to serve you! "
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James Cloar

August 20, 2026

5  out of  5
rating by James Cloar
"Joseph did a great job getting us cheaper insurance"
We responded:
"Thanks for taking the time to review your experience!"
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Theresa Jenkins

August 19, 2026

5  out of  5
rating by Theresa Jenkins
"Very knowledgeable and patient with me. Helped cancel other insurance policy."
We responded:
"Thank you !"
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Anthony Begor

August 18, 2026

5  out of  5
rating by Anthony Begor
"It was very rewarding Josh childs was a big help"
We responded:
"Thanks !"
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Anita Blake

August 14, 2026

5  out of  5
rating by Anita Blake
"Switching to State Farm insurance was a very easy process working with agent Joseph Child he handled everything and was very professional, detailed, and quick. Thanks again Joseph for being the best part of State Farm.👍"
We responded:
"Thank you Anita! I am so happy to hear that Joseph made the process easy for you . We appreciate your business! -Ryan"
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Lia Nelson

August 5, 2026

5  out of  5
rating by Lia Nelson
"Friendly, professional, great customer service with a smile"
We responded:
"Thank you, Lia! We are always here to help."
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Lashandra Matthews

August 4, 2026

5  out of  5
rating by Lashandra Matthews
"Joseph with so very helpful. He helped me get a lower coverage. And then help me speak with my current agents to get it all transferred over. Thank you very much"
We responded:
"Lashandra,
Thank you for allowing Joseph to help! We appreciate your business . -Ryan"
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Tami Gentry

July 30, 2026

5  out of  5
rating by Tami Gentry
"Joseph at State Farm was amazing - I wanted to shop insurance and he made the process was so smooth and fast - and he saved us money at the same time - shout out to the Kingsport team"
We responded:
"Thanks so much Tami! I’m glad that you had a great experience with Joseph! -Ryan Shumate "
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Zach Newell

July 29, 2026

5  out of  5
rating by Zach Newell
"Rex was great. Super easy to work with."
We responded:
"Thanks Zach!"
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Annie Hodge

July 29, 2026

5  out of  5
rating by Annie Hodge
"The agent I spoke to (Rex) was very informative. He was willing to share all information and helped me cancel my former policy. Patience is a virtue. Thank You"
We responded:
"Thanks so much for allowing Rex to help! We appreciate your business."
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William Rush

July 25, 2026

5  out of  5
rating by William Rush
"Rex is the best and has been so patient with me getting my polices started and I couldn’t be more appreciative of his professionalism and patience and Ryan the owner/State Farm Agent is the greatest and made me feel comfortable about my auto and life polices by explaining everything as well as Rex !! I am totally impressed and very content with choosing State Farm and this agent and staff to make sure I am taken care of ! I looking forward to my continued business !! Thank you !"
We responded:
"Thank you so much for the great review! We appreciate you allowing us to help! I hope to serve you and your family for years to come ! -Ryan Shumate "
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Bert Thurston

July 23, 2026

5  out of  5
rating by Bert Thurston
"Very helpful, no dead air , U always knew what was happening while he was away and more importantly I felt good in my decision based on the service I Received in those 30 min."
We responded:
"Thanks so much Bert! I am here when you need me. -Ryan "
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M Carrick

July 22, 2026

5  out of  5
rating by M Carrick
"Rex is not only the nicest guy in insurance, he got me the best rate I could find. Highly recommend!"
We responded:
"Thanks so much for your kind review! Rex is a huge asset to my agency! "
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Regina Jones

July 16, 2026

5  out of  5
rating by Regina Jones
"My experience with State Farm Was excellent they right there for me. I call them and told them what had happened to my car they told me to find were I wanted my car fix at. It was less than 24 hours my car was going in the shop and and I also had a renter car. All I can do is praise my State Farm for the exceptional service that was given to me. I would recommend State to everyone. Thank You Ms. Regina Jones"
We responded:
"Regina , I am so happy my team was able to serve you at a high level. We appreciate you more than you know! I am always here when you need me. -Ryan"
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butterflychachi

July 14, 2026

5  out of  5
rating by butterflychachi
"Amazing service & pricing!!!"
We responded:
"Thanks for taking the time to review your experience!"
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Phil Hutcherson

July 10, 2026

5  out of  5
rating by Phil Hutcherson
"I had a great experience polite and painless process thanks a million"
We responded:
"Thank you for your Kind words Phil. We look forward to serving you for years to come . - Ryan"
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Dustin Herlong

June 29, 2026

5  out of  5
rating by Dustin Herlong
"Joseph was a great help. He walked me threw everything i needed, even helped me cancel my old policy. Thank you"
We responded:
"Thank you Dustin! We are always here to help! -Ryan "
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Sarah O'Mearlaigh

June 12, 2026

5  out of  5
rating by Sarah O'Mearlaigh
"Rex was great! Thorough and kind. Very personable"
We responded:
"Thank you !"
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Amanda Hilton

June 1, 2026

5  out of  5
rating by Amanda Hilton
"They were very good to work with and super helpful."
We responded:
"Thank you Amanda! I am here when you need me. -Ryan "
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Chandni Patel

May 26, 2026

5  out of  5
rating by Chandni Patel
"Super simple and easy to reinstate my insurance with Ryan! Very friendly agent who answered all my questions and was super helpful"
We responded:
"Thanks so much Chandon! We are lucky to serve you ! - Ryan Shumate "
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Brenda Clarkston

May 4, 2026

5  out of  5
rating by Brenda Clarkston
"Savannah took care of my home owners and auto in a very friendly and informational way. She took time to go over all my questions .
."
We responded:
"Brenda, I am happy so had a nice experience with Savannah! I look forward to serving you . -Ryan"
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Richard Peele

May 1, 2026

5  out of  5
rating by Richard Peele
"Ryan Shumate was excellent. He was very hospitable and myself being not so good with using my mobile device he was very patient and help me get through the process. Thank you for your knowledge and patients!"
We responded:
"Thank you Richard! I am so glad we were able to help you protect your loved ones with life insurance. I am here when you need me. -Ryan"
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Wes Spradlin

April 30, 2026

5  out of  5
rating by Wes Spradlin
"Had a great experience with Ryan Shumate State Farm Insurance in Kingsport, TN. I changed all my insurance over and it was quick and easy. They was very cooperative and patient with all my needs. And the best part was they saved me alot of money. Thanks to Ryan Shumate and Jeremy Cochran for making the transaction pleasant!"
We responded:
"Thanks so much Wes! We are here to serve you! If your experience with my Team ever falls short of expectations, please reach out to me. I am here when you need me . -Ryan "
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Kimberly Kohler

April 30, 2026

5  out of  5
rating by Kimberly Kohler
"Rex was a wonderful agent, explaining details and very patient. I feel that I am very well taken care of with StateFarm and Rex . So grateful that our paths have crossed!"
We responded:
"Kimberly, thanks for taking the time to review your experience with Rex. My Team prides themselves on always putting the needs of the customer first . I look forward to serving you and your family. -Ryan
"
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Angie Davis

April 30, 2026

5  out of  5
rating by Angie Davis
"Ryan and his team are always very professional and have been helpful with making some modifications to some of our older policies and in writing a couple new policies for us as well. Great customer service and I would recommend them to anyone."
We responded:
"Angie, we appreciate you so much ! If my team can ever do anything to better serve you please know that I am always here to help . -Ryan "